Passenger rights organization AirHelp has just released its annual global airport rankings, evaluating 250 airports in 68 countries based on on-time performance, passenger satisfaction, and service quality.
While major hubs like Paris Charles de Gaulle and London Gatwick failed to impress, several smaller European airports stood out for their reliability and customer service.
Europe’s Top Airports
Globally, Cape Town International Airport in South Africa took the top spot, scoring 8.6 for punctuality and 8.7 for passenger satisfaction.
Other top performers included:
- Bilbao Airport, Spain (16th place)
- Bodø Airport, Norway (23rd)
- Oslo Gardermoen, Norway (28th)
- Reykjavík Keflavík, Iceland (30th)
Interestingly, Luxembourg Airport, ranked 130th overall, scored a remarkable 9.0 in passenger satisfaction, making it the highest in Europe in that category. Meanwhile, Amsterdam Schiphol (111th overall) scored the highest for food and drink offerings, with an 8.3 rating.
Who’s at the Bottom?
As expected, given recent air traffic controller strikes and general criticism of airport performance, France’s top-rated airport, Toulouse-Blagnac, only reached 101st place worldwide. Still, it remained the country’s top performer for the second year in a row, earning solid marks in punctuality and satisfaction.
By contrast, Paris Charles de Gaulle came in at 181st due to frequent delays and poor customer feedback, while London Gatwick ranked even lower, in 235th place.
Yet even these underperformers fared better than Europe’s worst-rated airport: Rhodes Diagoras Airport in Greece.
The island hub received a dismal overall score of 6.05, including 5.8 for punctuality. That placed it 249th out of 250 airports worldwide, narrowly beating out only Carthage Airport in Tunis, which ranked dead last.
Source: tovima.com
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