Greece Launches Citizen-Centered Digital Public Service Platform

Communication between citizens and public administration is entering a new era in Greece. The Independent Authority for Public Revenue (AADE) has introduced a dynamic service model through my1521, a comprehensive omnichannel support system designed to make public services more accessible and efficient for citizens.

This digital reform places the citizen at the center, gradually consolidating all communication channels with AADE—from traditional telephone support to fully digitized processes—providing fast access to answers, solutions, and guidance. The new system is built on three key pillars:

• 1521: A telephone hotline offering immediate assistance
• 1521.aade.gr: A digital service platform for inquiries of all kinds
• Coming soon: A fully operational chatbot

Through these channels, individuals and organizations can interact with the service in a simple, human-centered, and technologically advanced way.

How the platform works

Using my1521 is straightforward:
1. Log in with your personal TaxisNet credentials
2. Submit your inquiry digitally
3. Track its progress step by step via your Personal Account

Who can use it?

The platform serves any citizen or professional seeking:
• Tax information
• Clarification on administrative procedures
• Guidance on using AADE’s digital services
• Specialized support on customs, VAT, income, myDATA, and even maritime or quarry-related matters

What sets it apart?

my1521 introduces a tiered service model structured around three levels of support:
1. Service Representatives for basic information and initial guidance
2. Specialized Representatives for complex inquiries and data verification
3. High-Expertise Services for institutional or administrative issues

This framework ensures that every query is addressed efficiently, transparently, and reliably, marking a significant step forward in citizen-centered public administration in Greece.